Shipping Options and Rates in Finland

Delivery to a Matkahuolto parcel point 5,90 eur 
     With orders exceeding 100 euros the delivery is free of charge to a Matkahuolto parcel point!

Delivery to a SmartPOST parcel point or Post office 7,90 eur

Home delivery (Matkahuolto Delivery Parcel) 12,90 eur

 

Delivery prices are the same regardless of parcel weight. Small orders we will send in first class mail directly to delivery address if possible. For parcel deliveries we will send you a tracking code once your order is dispatched.

 

Shipping Options and Rates Abroad

Zone Country Standard
delivery
Free delivery if order exceeds
1 Belgium, Denmark, Germany, Estonia, Latvia, Lithuania, Luxembourg, the Netherlands, Sweden 14,90 200,00
2 Austria, Bulgaria, Croatia, the Czech Republic, France, Greece, Hungary, Ireland, Italy, Poland, Portugal, Slovakia, Slovenia, Spain, the United Kingdom 19,90 250,00
3 Australia, Belarus, Canada, China, Iceland, Japan, Norway, Republic of Korea, Russia, Switzerland, the United States 39,00 300,00

 

If your country of destination is not mentioned in the table above, please quote for the Shipping Rate prior placing your order.

Delivery prices are the same regardless of parcel weight. Delivery time to the Nordic countries is 3-5 working days, to continental Europe and UK 3-7 working days and destinations outside of Europe 6-14 working days. The delivery service includes a tracking code.

 

Value Added Tax (VAT)

All prices include 24% value added tax of Finland. For orders to outside of European Union (EU) the value added tax is deducted from the prices after you have given the shipping address. 

 

Terms of Contract

 

1. General Terms

The Customer must be over 18 years of age in order to be eligible to place an order in the Kuovi online shop, and must have a permanent delivery address within the delivery zone of Kuovi online shop. The Customer must accept these Terms and Conditions prior to placing the order in the online shop. By accepting these Terms and Conditions the Customer adheres to these Terms and Conditions in their entirety.

 

2. Placing an Order

The products are ordered in the online shop by adding the desired product(s) in the cart and making the payment (see Payment Methods). We will not accept orders made by phone or email. Informing Kuovi a valid email address is a prerequisite for placing an order in the online shop.

The minimum order of fabrics is one (1) meter. For some fabrics, due to the design and print of the fabric, the minimum order is three (3) meters. This is mentioned with the fabric details when applicable.  

 

3. Delivery Time

All products are made to order and the normal delivery time is 2-4 weeks. Please inquire more specific delivery times from Kuovi’s customer service.

 

4. Payment Methods

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830
www.paytrail.com

Online payments

Paytrail Oyj (FI2122839) provides online payment services in co-operation with Finnish banks and credit companies.

 

 

5. Return Policy and Refunds

Kuovi Ltd.’s return and exchange policy is summarized here. The Customer has the statutory return rights according to the Finnish Consumer Act when the purchase was made via distance selling (by telephone, mail order, online store or TV shopping), in which case the consumer is granted a 14-day cancellation right by law. The cancellation right does not apply to products made to measure according to the Customer’s wishes. The cancellation right applies to damaged products or flawed shipment.

We will accept returns and exchanges for items that meet the return criteria. In such a case we kindly ask the Customer to return the product(s) in question to the nearest postal office or SmartPOST parcel point. All returns and exchanges must include the Return Form. The Customer must hold on to the receipt of the returned parcel until Kuovi Ltd. has confirmed it has received the returned parcel.

The Return form includes filling instructions. An incomplete Return Form may cause delay or hinder handling of the return.

We will credit the full amount and pay the refund without any delay, latest in 14 days after the return has been received. Refund will be made to your bank or credit card account which you used in the purchase. We will send a return confirmation email once the return is complete.

The return address is Kuovi Oy, Keskuskatu 4 B, 04600 Mäntsälä, Finland.

 

6. Reclamations and Notifications

We aim for customer satisfaction. If for some reason the product does not meet the requirements of the Customer, complaints and notifications of flaws must be made without any delay via the Kuovi.fi online shop email info [at] kuovi.fi or by telephone +358 (0) 10 324 60 62.

 

7. Cancellation of Order or Any Part of it by Kuovi Ltd.

Kuovi Ltd. reserves the right to cancel the order made by the Customer should Kuovi Ltd. be unable to deliver the product in question due to reasons beyond its control. These reasons include e.g. technical issues in production, faults in service of subcontractors or force majeure cases of fire and natural disaster.

 

8. Liabilities and Responsibilities

Kuovi Ltd. is not responsible for errors that may appear in the product descriptions or pictures on the website. Kuovi Ltd. aims to describe and photograph the products with great accuracy, however the actual colours may vary slightly from the pictures on the website due to e.g. the differences in web browsers or display color settings.

Kuovi Ltd. is not responsible for delivery delays that are caused by reasons beyond its control such being e.g. war, flooding, fire, strike, labour dispute or lockout, uprising or agitation, vandalism, governmental or public action, or any other incident alike.

Kuovi Ltd. reserves the right to interrupt publishing the functionalities of the website or parts of it for e.g. technical updates.

 

9. Other Terms

Kuovi Ltd. reserves the right to change these Terms and Conditions and Prices without notice. Any such price changes will be applied instantly to this web site.